Hi everyone i have a problem with my LDK program i have the latest version of ldk which is 9.HD i removed the old version and went ahead with the install loaded the program up hit the file button then the connect button it came up with the message cannot find connection history, went to tools, site information saved a new site name (which i thought was suppose to resolve the problem). I am still getting the same message (can't find connection history) can someone help me out as i seem to be missing a step or two thanks Aaron4740.

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Hi guys, So I'm a computer technician by trade, and we have a ARIA-24 IP phone system with 3 physical analogue lines. I wanted to make some changes and so have been using LDK PC ADMIN Originally we had 4, but wanted to get rid of one, so I moved the 4th line into a different group and that seems to have disconnected it properly. I assume this is the right way? There are a few issues we are having which may be my own doing, but some already existed. When a customer calls in to the system it takes a LONG time to answer into the menu system, maybe 5 rings or more, I'd like this to be as short as possible.

The menu system says press 1 for sales, press 2 for technical, press 3 for admin or hold for operator. When you hold, it just loops back to the options, we need it to go to operator. If a customer calls and is waiting on a menu option, and then hangs up before we answer, our phones continue to ring for at least 1-2 minutes, if we answer it just has a beep-beep-beep dialtone, nobody there. It does not seem to 'disconnect' the call when the customer hangs up inside the menu. Simple Backup. Sometimes it seems a customer will call us, then we answer and it takes a few seconds then beep-beep-beep as if nobody is there, but they are there and they get hung up on.

Cannot park-flash to transfer calls. If I press TALK on the phone it use to allow us to then dial an extension, hangup and the call would be transferred, it no longer lets us do that. Instead it simply drops the customers call.

There may be other issues with configuration too, as I have never used LDK PC Admin, it was a steep learning curve. I managed to fix most issues we had, but I may have mucked some things up. I have attached our config file, if someone can please look over it, or point me in the right direction how to fix these issues, I'd be so very grateful. The backup file is here It is using LDK PC ADMIN 3.7An with LDK-20 interface. Thank you all in advance. Are the calls going to a hunt group by the sounds, and the overflow to the auto attendant is set at 5 seconds. Check the overflow timer in the hunt group if the calls are going to hunt group on an imcoming call which it sounds like it is.

CCR tables is program 221 from memory, no hold option in there, if there is go into that program and set the hold destination to the operator, for the message its using. If its using message 1 for auto attendant, then CCR table 1 is where this happens, message 2, is CCR table 2 etc. But normally on these you need to send the call to a blank message with like 1 second of nothing and then go to another message with the dialling tables in there, otherwise it doesnt allow you to dial 1 for this and 2 for that When using PSTN if a caller does hang up before pressing anything, it will sometimes keep the calll there (PSTN is stupid) convince them to change lines to ISDN and this will prevent this.

Not sure on the flash button, im assuming this is an analogue phone you mean? Might be a handset issue. But if you want to park a call from an analogue, you normally need to dial 601 for park 1, 602 for park 2 etc etc. Okay so been doing a lot of work and now the only problems are these ones 1. When a customer calls in to the system it takes a LONG time to answer into the menu system, maybe 5 rings or more, I'd like this to be as short as possible. Epson Lq 590 Esc P2 Windows 7 Driver on this page. If a customer calls and is waiting on a menu option, and then hangs up before we answer, our phones continue to ring for at least 1-2 minutes, if we answer it just has a beep-beep-beep dialtone, nobody there. It does not seem to 'disconnect' the call when the customer hangs up inside the menu.